Blogs

  • How is support handled?

    Support is included for all subscription for all of our customers. Active support hours are Monday – Friday 8:00 – 6:00 EST. Feel free to call us at (517) 939-9359. After hours, you can leave a voicemail or enter a ticket via the support center in your account.

  • Should Discovery be licensed by the law enforcement agency or the prosecuting attorney?

    For the Discovery process, either the prosecutor or the law enforcement agency can procure GovTransfer. In some cases, it may be more cost effective for the prosecutor to be the subscriber, but all situations are unique. Contact our sales team and we can provide a quote and determine the best way to solve your [...]

  • What procurement options are available?

    We make signing up for GovTransfer easy. The annual subscription can be paid directly through a PO or Contracting can be direct, through a 3rd party, or via a state/multi-state contract. We’ll work with the option that is easier for you.

  • How is the product Licensed?

    Licensing is done with a subscription renewed on an annual basis. All setup, implementation, training, support, and updates are included in your subscription. Pricing is clear and transparent. Schedule a call with one of our consultants to find the price for your organization.

  • What is GovTransfer?

    GovTransfer is a SaaS application that allows government agencies to securely send and receive large and sensitive files. Common use cases for GovTransfer include Discovery, Background Checks, Investigative requests, and common record requests. GovTransfer enables its users to send requests to other agencies or receive them.